“I am deeply disappointed with the service provided by Viator airport shuttle. Despite my efforts to communicate my delayed arrival due to the airline losing my luggage, the shuttle left without any attempt to contact me beforehand. This lack of consideration and communication is unacceptable. As a customer relying on their service, being stranded at the airport only added unnecessary stress to an already frustrating situation. Viator's negligence and lack of responsiveness reflect poorly on their professionalism and reliability. I strongly advise against using their shuttle service, as they evidently prioritize punctuality over customer care and satisfaction.”

“I highly recommend setting up a transfer to and from the airport in Madeira with Pearl of the Atlantic Madeira!!!! Communication before and after our arrival was excellent. Our driver, Duarte, was incredibly kind, knowledge, and welcoming! He stopped to show us the a beautiful view of the city of Funchal on our way in (see photo) and went the extra mile and sent us incredible recommendations for restaurants, sights, and activities based on our preferences. We will be back to Madeira and I plan to book all our outings with them in the future. Highly recommend!!!”

“Didn't see the driver waiting with sign, but he rang us on the mobile as we exited the building. Ride to hotel was comfortable. Overall a good service.”

“Very Good. Prompt. Courteous. Helped with luggage. Nice car. Punctual. Would recommend to hire. Cheaper than hotel transfer.”