“I am deeply disappointed with the service provided by Viator airport shuttle. Despite my efforts to communicate my delayed arrival due to the airline losing my luggage, the shuttle left without any attempt to contact me beforehand. This lack of consideration and communication is unacceptable. As a customer relying on their service, being stranded at the airport only added unnecessary stress to an already frustrating situation. Viator's negligence and lack of responsiveness reflect poorly on their professionalism and reliability. I strongly advise against using their shuttle service, as they evidently prioritize punctuality over customer care and satisfaction.”

“I highly recommend setting up a transfer to and from the airport in Madeira with Pearl of the Atlantic Madeira!!!! Communication before and after our arrival was excellent. Our driver, Duarte, was incredibly kind, knowledge, and welcoming! He stopped to show us the a beautiful view of the city of Funchal on our way in (see photo) and went the extra mile and sent us incredible recommendations for restaurants, sights, and activities based on our preferences. We will be back to Madeira and I plan to book all our outings with them in the future. Highly recommend!!!”

“Didn't see the driver waiting with sign, but he rang us on the mobile as we exited the building. Ride to hotel was comfortable. Overall a good service.”

“Very Good. Prompt. Courteous. Helped with luggage. Nice car. Punctual. Would recommend to hire. Cheaper than hotel transfer.”

“Thank you for providing us personal transportation from Madeira Airport, truly worth the comfort and convenience of having you at the airport.”

“Practical and convenient way to arrange transfer from the airport to town upfront. Kind drivers, efficient!”

“Driver was on time waiting in the arrival area and the car clean and comfortable. Easy way to get to your hotel”

“The drivers were friendly and safe. The journey both ways was excellent. The driver was waiting at the airport and arrived early for the return trip.”

“Everything worked out! If you can't find the driver right away...don't worry. Going back to the hall and there you will find him/her for sure... was at least so with us ☺️ Safe driving and sparkling car!!Auto-translated”

“We would definitely recommend round trip airport shuttle, someone was waiting for us inside the terminal with a card showing our name, so they were easy to find & then we were taken to the shuttle bus & arrived at our hotel within 1 hour of landing. For the return journey a note was left at the hotel telling us what time they would pick us up. It was very efficient. Would definitely us again.”

“The driver never greeted us, walked ahead of us , we had to ask him to turn on the air conditioner. Not friendly at all. I hired this company for my entire trip, hope this is not my experience next pickup. I use this company all the time and this is the first time I had this experience, normally the service is excellent. Maybe he was having a bad day.”

“Booked a return trip to the airport and got a great service both times - good drivers, good driving and good communication - highly recommned”

“This is our Favourite walk in Maderia which we have done many times but great to combine it with a boat trip. We walked to the end of the peninsula and then took the rib ride round to the Lighthouse and then back to Ponta de Sao Lourenço which was good to have facilities like toilets and restaurant and then a short walk back to the car park.”

“Yes our flight was four hours delayed and our driver was very accommodating. He picked us up 4 hours later. He was very polite. Thank you!!”